The breakdown
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The easiest way to think of the club is as a pre-order!
At the beginning of every month, I will be announcing a new mini collection featuring an enamel pin, a sticker design, and a fun bonus item.
New members can sign up at any time, and will be charged upon purchase.After your first month, your payment cycle will move to the 7th of the following month.
If you'd like to skip or cancel after your initial payment, you must do so before the 7th!
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Club themes are shared on the 1st of every month the following ways:
- Our club Discord
- Right here on the shop, on the 1st of every month.
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We're here for you! If you have any questions or concerns, please reach out to us through our contact form.
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Once you've paid for your subscription, packages will ship the following month.
For example:
Purchase in May, package ships in June.This allows us time to get your items made, as well as pack them up and send them out to you!
Once your order has shipped, you'll receive an email to notify you. -
Canadian & International packages are shipped from our studio in Canada.
United States packages are shipped from our studio in the US.
Account Management
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You can manage your subscription at any time through your account! You can cancel, skip, pause, and update your information from your pin club portal.
Any skips or cancellations should happen before the 7th of each month. New themes are revealed on the 1st of the month, we've created this window to give you ample time to make your decision.
Once you are charged on the 7th, we cannot issue refunds.
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You can update your address by going to your account, clicking your active subscription, and editing your mailing information.
IMPORTANT: Updating your address will only update upcoming subscriptions that have not yet processed. If you already have an order placed, please contact us to update it manually for you.
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Pausing will put your subscription on hold until you manually unpause it. You will not be charged during this time.
If you see a theme that you like and wish to unpause, make sure you do so before the 7th. Unpausing after the 7th will not charge you for the current theme, but will put you in queue for the next.
Skipping will skip the current theme, but will automatically resume for the next theme.
If you would like more control over which themes you're interested in, we recommend pausing rather and skipping. :)
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Cancellations can be done through your account at any time!
If you cancel before the 7th, you will not be charged for that month's theme.
If you've been charged and would like to cancel after the 7th, your order is still locked in! Cancelling will only affect future subscriptions, not those that you've already placed.
If you see a theme you aren't interested in and wish to cancel, please make sure to cancel before the 7th of the month, as we cannot issue refunds once the charge has been completed.
MORE QUESTIONS?
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Fear not! We relist all of the leftover pin club items released throughout the year during our Black Friday sale in November. :)
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The sooner you can let us know about any mix ups, the sooner we can help you! Please contact us so that we can handle it.
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The easiest way to see which package is on it's way is by looking at the month your order was placed on. If it was placed in July, then it's the July package!