Frequently Asked Questions
-
The easiest way to think of the club is as a pre-order!
At the beginning of every month, I will be announcing a new mini collection featuring an enamel pin, a sticker design, and a fun bonus item.
New members can sign up at any time, and will be charged upon purchase.After your first month, your payment cycle will move to the 7th of the following month.
If you'd like to skip or cancel after your initial payment, you must do so before the 7th!
-
Club themes are shared on the 1st of every month the following ways:
- Our club Discord
- Right here on the shop!
-
Once you've paid for your subscription, packages will ship the following month.
For example:
Purchase in May, package ships in June.This allows us time to get your items made, as well as pack them up and send them out to you!
Once your order has shipped, you'll receive an email to notify you.
-
You can manage your subscription at any time through your account.
Any skips or cancellations should happen before the 7th of each month. New themes are revealed on the 1st of the month, we've created this window to give you ample time to make your decision.
Once you are charged on the 7th, we cannot issue refunds.
-
Canadian & International packages are shipped from our studio in Canada.
United States packages are shipped from our studio in the US. -
We're here for you! If you have any questions or concerns, please reach out to us through our contact form.